Answers To Your Questions

What happens if I’m not satisfied with the service?

We provide our customers with a 100% Happiness Guaranty, meaning that if you are not satisfied with the service we provide, we will return at no charge and correct any issues you bring to our attention.  If you are still not satisfied, we will provide a partial refund to compensate you for the portion of the job we could not complete to your satisfaction. If you are not satisfied with any of the job, and we can’t correct the issues, we will refund the entire amount of the job. That’s how serious we are at Customer Service at Master’s!

My windows are tinted. Will cleaning damage my expensive tint?

No. We recommend following your manufacturer’s instructions for a drying period after having your windows tinted. We do not use any products containing ammonia and therefore your window cleaning will not affect the tinting.

What if it rains after my windows are cleaned?

Professionally cleaned windows really shouldn’t spot if it rains within a few days of the cleaning. Dirt makes your windows dirty, not rain. When the dust from landscapers, tree pollen, exhaust, etc. settles on your windows, rain drops move the dirt around, and after the rain dries the dirt becomes much more visible. However, clean windows remain clean after the rain because once the pure rain water dries there is nothing to obscure your view. In the unlikely event that there are spots or marks left on your windows due to rain within 7 days of our professional cleaning, if you have purchased our Premium package, we will return to re-clean those windows at no charge to you. Think of it as free insurance for your windows!

How often should I have my windows cleaned?

We are pleased to offer a flexible cleaning schedule to meet your individual needs. For an exterior cleaning our recommendation is two times per year. We recommend at least once a year for an interior cleaning unless you smoke in your home, have small children, or pets. In this case, we can work with you to maintain highly exposed windows on a regular basis. The more often you commit to having your windows cleaned, the greater savings we can offer you!

Why should I have both the interior and exterior cleaned at the same time?

We strongly recommend doing both the interior and exterior at the same time to see the full effect of a perfectly cleaned window. A smear or smudge on the interior not cleaned by a professional could leave you dissatisfied with your service. You will be amazed at the difference it makes!

Why do I need to hire a professional to have my windows cleaned?

Regular professional cleaning prevents your windows from becoming etched or pitted over time. Professionals clean without leaving streaks or residue behind and have a trained eye for faulty windows. Hiring a professional also results in a time savings for you. We have all the right equipment to accomplish the job at a much faster pace with amazing quality.

Why is professional window cleaning service better than so called "maid" service?

Many maids use Windex and a paper towel which does not clean your windows, it rubs the dirt around creating static charge which attracts the dirt but worst of all it can scratch the glass. We use professional tools that have been in the window cleaning industry since 1936. Our products are biodegradable and leave a pleasant sparkle.

Do you bring your own equipment and supplies?

Yes, including ladders, we provide all necessary equipment and supplies.

My carpet is lightly colored and I am concerned about staining. What if dirt or mud is tracked into my house?

For your protection, our technicians wear shoe covers when indoors or will remove their shoes completely.

What is your cancellation policy?

Please cancel appointments at least 24 hours in advance. We ask that cancellations are not made over e-mail, as e-mail may be sent to the wrong address.

Do I need to prepare the space before window washing?

The owner is responsible to remove any objects in the way of the window. However, we are willing to help with this when moving heavy objects.

How long does it take to clean the windows?

Cleaning windows make take any where from 1 to 10 hours depending on the size of the house and number of windows to be cleaned. On larger jobs, we can usually send out more than one Technician to speed up the job.

Do I need to be home while you are cleaning my windows?

You are only required to be home when we are cleaning your interior windows. For your convenience, we leave the decision up to you if you would like to be present for an exterior cleaning. If you will not be home, we will make arrangements for payment ahead of time.

What sort of products or chemicals are used?

We use industry standard products which are safe, non toxic & biodegradable.

What are foggy windows?

A fogged window is the result of a broken seal. Broken seals can happen in a number of ways such as foundation settlement or extreme changes in weather. Upon an initial cleaning, you can expect that we will be checking for any “foggy windows” and also faulty seals. Should we find one, these are protected under some warranties and a prompt repair could save you costly window replacements in the future.

How can I get a list of references?

Call and we will give you a list of references for you neighborhood. Lists can be generated by zip code.

What happens with returned checks?

We charge a small fee for returned checks.

When is payment due?

Payment is due upon completion unless other terms are agreed upon.

What payment methods are accepted?

We accept credit cards and checks. If you want to pay with a check, the Technician will give you a self addressed envelope to mail it to our office in. Checks should be made payable to “Master’s Window and Gutter Cleaning”.

Can you remove paint from windows?

Paint, stucco, silicone, stickers and other construction and remodeling debris can be removed from windows. Removal of such debris is not covered under the “Basic Window Cleaning Service.” There is an additional charge that will be itemized on your bill called “Construction Clean Up” for these services.

What if I only want the exterior of my windows cleaned?

Some of our customers only have us clean the exterior windows. If you prefer to have us clean only the exterior we will gladly do so.