Answers To Your Questions

What are your policies during the COVID-19 pandemic?

We provide contactless services.  When we arrive, we will stand back six feet from the door wearing a mask.  If we work on the inside of your home, we will wear a mask and work in a different portion of the home than you are in.  When we are done with the service, we can take payment over the phone.

What happens if I’m not satisfied with the service?

We provide our customers with a 100% Happiness Guaranty, meaning that if you are not satisfied with the service we provide, we will return at no charge and correct any issues you bring to our attention.  If you are still not satisfied, we will provide a partial refund to compensate you for the portion of the job we could not complete to your satisfaction. If you are not satisfied with any of the job, and we can’t correct the issues, we will refund the entire amount of the job. That’s how serious we are at Customer Service at Master’s!

My windows are tinted. Will cleaning damage my expensive tint?

No, however you should mention to the Technicians who are cleaning your windows that you have windows that are tinted and point out which ones. We will be unable to use a razor blade or steel wool on your tinted windows because it will scratch the tint, so there may be some debris on the glass that we will be unable to remove.

What if it rains after my windows are cleaned?

Professionally cleaned windows really shouldn’t spot if it rains within a few days of the cleaning. Dirt makes your windows dirty, not rain. When the dust from landscapers, tree pollen, exhaust, etc. settles on your windows, rain drops move the dirt around, and after the rain dries the dirt becomes much more visible. However, clean windows remain clean after the rain because once the pure rain water dries there is nothing to obscure your view. If you are only able to get your windows cleaned once a year, we recommend that you schedule the cleaning in May, June, or July to give you a beautiful view for the longest period of time.

How often should I have my windows cleaned?

That really depends on your budget and the priority you place on having clean windows.  We recommend that you get the exterior of your windows cleaned at least twice a year, and the interior of your windows cleaned at least once a year.  If you smoke in your home, have small children, or pets you will probably need to have the interior of the windows cleaned more often.  If you commit to a Quarterly Exterior Window Cleaning, we will include a Free Interior Window Cleaning once a year!

Should I have both the interior and exterior cleaned at the same time?

We strongly recommend doing both the interior and exterior at the same time to see the full effect of a perfectly cleaned window. A smear or smudge on the interior not cleaned by a professional could leave you dissatisfied with your service. You will be amazed at the difference it makes!

Do I need to hire a professional to have my windows cleaned?

Of course, you don’t have to hire a professional to clean your windows. You can always do it yourself. However, many folks don’t enjoy window cleaning and have a difficult time getting streak-free results.  For them it makes sense to pay a professional to clean their windows so they can do what they really want to with their free time. Regular professional cleaning prevents your windows from becoming etched or pitted over time. Professionals clean without leaving streaks or residue behind and have a trained eye for faulty windows. Hiring a professional also results in a time savings for you. We have all the right equipment to accomplish the job at a much faster pace with amazing quality.

Is a professional window cleaning service better than a so called "maid" service?

Many maids use Windex and a paper towel which does not clean your windows, it rubs the dirt around creating static charge which attracts the dirt but worst of all it can scratch the glass. We use professional tools that have been in the window cleaning industry since 1936. Our products are biodegradable and leave a pleasant sparkle.

Do you bring your own equipment and supplies?

Yes, including ladders, we provide all necessary equipment and supplies.

My carpet is lightly colored and I am concerned about staining. What if dirt or mud is tracked into my house?

For your protection, our technicians wear shoe covers when indoors or will remove their shoes completely.

What is your cancellation policy?

Please cancel appointments at least 24 hours in advance.

Do I need to prepare the space before window washing?

The owner is responsible to remove any objects in the way of the window. However, we are willing to help with this when moving heavy objects. We would appreciate it if you would remove an knick knacks from the window sills ahead of time.

How long does it take to clean the windows?

Cleaning windows make take any where from 1 to 10 hours depending on the size of the house and number of windows to be cleaned. On larger jobs, we usually send out more than one Technician to shorten the time on the job.

Do I need to be home while you are cleaning my windows?

You are only required to be home when we are cleaning your interior windows. For your convenience, we leave the decision up to you if you would like to be present for an exterior cleaning. If you will not be home, we ask that you provide your credit card information ahead of time.  We will not run the card until after the job has been completed.

What sort of products or chemicals are used?

We use industry standard products which are safe, non toxic & biodegradable.

What are foggy windows?

A fogged window is the result of a broken seal. Broken seals can happen in a number of ways such as foundation settlement or extreme changes in weather. Upon an initial cleaning, you can expect that we will be checking for any “foggy windows” and also faulty seals. Should we find one, these are protected under some warranties and a prompt repair could save you costly window replacements in the future.

How can I get a list of references?

Call and we will give you a list of references for you neighborhood. Lists can be generated by zip code.

What happens with returned checks?

We charge a small fee for returned checks.

When is payment due?

Payment is due upon completion unless other terms are agreed upon.

What payment methods are accepted?

We accept credit cards and checks. If you want to pay with a check, it should be made payable to “Master’s Window & Gutter Cleaning, Inc”.

What if I only want the exterior of my windows cleaned?

Some of our customers only have us clean the exterior windows. If you prefer to have us clean only the exterior we will gladly do so.